Frequently Asked Questions
Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (716)433-8670.
- What are the Hospital hours?
Our hospital is open Monday, Wednesday, Thursday and Friday from 8:00 am to 5:30 pm. On Tuesdays we are open 8 am to 8 pm. On every other Saturday we are open from 8:00 am until noon. The clinic is closed on Sunday.
- How long do the sutures stay in after my pet's surgery?
Procedures involving sutures require them to be removed in 10-14 days following the surgery.
- Is it a good idea to let my pet have at least one litter?
No, there is no advantage to letting your pet have one litter. However, there are plenty of advantages to having your pet spayed before her first heat cycle. These advantages include: eliminating the chances of breast tumors later in life, eliminating the chance of cystic ovaries and uterine infections, and decreasing the surplus of unwanted puppies and kittens euthanized in shelters.
- Do you board pets?
No. We can provide a list of reputable facilities in the area and a vaccination certificate to bring with you.
- What is the procedure for euthanasia?
When your pet no longer has an acceptable quality of life, we can help ease their suffering. If you need help making this important decision, we can set up a time to examine your pet and evaluate their current state. We do require that any pets we have never seen before have a doctor exam prior to euthanasia. If your pet has bitten or scratched a person within the last two weeks please let us know. You are welcome to stay with your cat or dog during the euthanasia. For most exotic pets, you can be with them before and afterward, but not during the procedure. We offer private or common cremation services, or can release your pet to you if you have made other arrangements. For the euthanasia, we give an injection into a vein that usually works very quickly and is painless, but sometimes we may need to try another vein or give more of the solution. We appreciate your patience and understanding at this difficult time. Your pet's eyes won't close, and they may release urine or stool after they pass. You may see some residual muscle twitching or an agonal breath. We will listen for a heartbeat to confirm your pet is at peace. You are welcome to spend as much time as you need with your pet before and after euthanasia. If you would like a necropsy (autopsy) done to determine your pet's cause of death please let us know (additional charges may apply). If you would be willing to allow us to gain skills that can help save other pets by learning from your pet after they pass, please let us know.
- What species of animals do you treat?
We treat dogs, cats, birds (all species except ostriches and emus), reptiles (no venomous snakes), and small mammals such as rabbits, ferrets, rats, mice, hamsters, gerbils, guinea pigs, sugar gliders and chinchillas (no primates). We do not treat fish or tarantulas.
- Do you offer payment plans?
No. Full payment is required at the time of service. If you have a specific budget for your pet's visit please let us know when you arrive so we can do our best to stay within your means.
- What is your fax number?Our fax number is (716)433-8394.
- Are you open on holidays?
We are closed New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day.